Reverse Logistics

Reverse Logistics Podcast #10 – Three Big Business Opportunities

Curtis Greve — Sat, 26 Jun 2010 21:45:08 +0000

This podcast is a recording of a presentation Curtis Greve made at the June 2010 GBQ Redbank Executive Breakfast Series in Columbus Ohio. In this presentation Curtis discusses the threats and opportunities posed by three external drivers every company will face in the next five to ten years:

Dramatic increases in transportation costs and the resulting changes that will be required in supply chain networks
Reverse logistics networks and how companies can increase their bottom line profits by as much as 4% or more
Continued demand for development of sustainable solutions and how sustainability can dramatically increase profits

Curtis points out that most companies will agree these three drivers are going to happen. Business executive also realize that these elements will have a negative impact on their business if they don’t address the situation, yet few are doing anything about it. How a company deals with these inevitable changes will determine if they will thrive or if they will find themselves at a significant disadvantage that could result in their ultimate demise.

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Reverse Logistics Podcast #9 – Merchandise Exit Strategies

Curtis Greve — Thu, 27 May 2010 23:58:42 +0000

The most important question that an executive in charge of reverse logistics can ask about a new item is “What is the merchandise exit strategy?” It is easy for a company to get excited about a seasonal item or the newest widget in their product line, but it is important for them to think about the exit strategy. Just like an investor who is going to acquirer a company, manufacturers and retailers need to have a clear exit strategy for their goods.

In today’s podcast, Curtis Greve talks about how to develop an exit strategy for products and critical factors to consider when working within an organization to develop merchandise exit strategies. Whether it is a seasonal item that is part of a guaranteed sales agreement, an item with a limited life span like a computer or fashion item, or if it is an item that is coming to the end of it’s life and is going to become obsolete, having a well thought out exit strategy could significantly improve that item’s contribution to the bottom line.

Reverse Logistics Podcast #8 – The Secondary Market and Product Liquidation

Curtis Greve — Wed, 12 May 2010 03:05:39 +0000

In today’s podcast Curtis Greve explains the basics of the secondary market and liquidation. According to Dr. Dale Rogers, the secondary market accounts for over 2.25% of GDP. The secondary market is much bigger than most think and a great opportunity for many companies looking to develop additional sources of revenue and working to reduce their carbon footprint.

With imports growing, economic pressures increasing, and shareholder demands for more sustainable business practices continuing to build, developing liquidation capabilities is an effort that is well worth any executive’s time and attention.

Reverse Logistics Podcast #7- Tips to Improve Returns Processing

Curtis Greve — Wed, 28 Apr 2010 19:12:15 +0000

In today’s Podcast Curtis Greve shares three tips that can help improve returns processing; improve relationships with key vendors, suppliers, and liquidators; and increase the bottom line contribution of your reverse logistics program.

Do you know how to eat an elephant? One spoonful at a time. Curtis will share his experiences and time tested best practices that will help you improve, one step at a time.

Like Alan Weiss says “If you improve 1% everyday, in 70 days you will be twice as good.” Here is three percent to help get you started.

Reverse Logistics Podcast #6 – Consolidation Fees

Curtis Greve — Wed, 21 Apr 2010 20:43:58 +0000

In today’s podcast, Curtis Greve discusses what consolidation fees and return authorizations are and how they are used to negotiate better return agreements between retailers and manufacturers.

Consolidation fees are the fees that retailers charge to manufacturers to cover the costs associated with processing returns through a centralized return process. A return authorization, better known as RA or RMA, is the mechanism used by manufacturers to “give permission” for their customers to ship to them. It is also the means used to track specific inbound shipments and reconcile the associated financial transactions.

Many retailers and manufacturers leverage consolidation fees and the type of RA used to negotiate better return privileges. Listen to today’s podcast and learn how you can improve the financial performance of your reverse logistics process, one claim at a time.

RL Podcast 5 – Interview with Larry Maye, COO of Precision Camera

Curtis Greve — Wed, 07 Apr 2010 21:14:18 +0000

In today’s podcast Curtis Greve interviews Larry Maye, the COO of Precision Camera. Precision Camera is the world’s largest camera and video repair service provider, with facilities in the US and Mexico.

They provide a range of optical and imaging repair programs to manufacturers, retailers, liquidators and consumers. They are authorized by more OEM’s than any other optical and imaging repair service provider and have over 500 certified techs. For over 60 years Precision Camera has been the leader in camera and video repair.

RL Podcast #4 – Leveraging Return Centers to Maximize Sales

Curtis Greve — Mon, 29 Mar 2010 16:45:39 +0000

In this podcast Curtis Greve talks about how leading retailers and manufacturers leverage their reverse logistics capabilities to maximize sales.

Yes, a return center can help maximize sales. How? By leveraging returns processes and capabilities to efficiently pull unsold, guaranteed sales inventory out of the primary sales channel. This “Recall” process provides the support network needed to ensure companies avoid out of stocks, avoid markdowns, improves relationships, all while maintaining an inventory position that will ensure customers have access to product when they want it.

Reverse Logistics Podcast #3 – DC Operations vs. Return Center Operations

Curtis Greve — Wed, 24 Mar 2010 03:04:50 +0000

In today’s podcast, Curtis Greve talks about the primary differences between distribution center operations and return center operations. There is more than meets the eye when it comes to how product is handled in a return center, compared to a distribution center operation. A company’s ability to deal with these differences will have a major impact on their overall profitability. Return centers are housed in a warehouse, just like a distribution center but that is where the similarities end and the competitive advantages often begin.

RLP Podcast #2 – Reverse Logistics & Customer Satisfaction

Curtis Greve — Fri, 12 Mar 2010 01:46:40 +0000

In this podcast, Curtis Greve covers recent studies that show the impact of reverse logistics on customer satisfaction. Did you know that companies that are considered in the top 20% in terms of reverse logistics capabilities have, on average, a 12% higher rating in customer satisfaction than the lower 80% of companies?

Also, according to a study conducted by Harvard Business Review, for each 1.3% improvement in customer satisfaction, sale increase by 0.5%. Extrapolated, this gives companies that are considered best-in-class in reverse logistics programs almost a 5% increase in sales.

Listen to today’s podcast and learn the four key areas that companies need to develop to improve their reverse logistics program and how that will lead to improved customer satisfaction and sales.

RLP 2 – Reverse Logistics & Customer Satisfaction